FAQs
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
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Using Cova USA
Plans & Pricing
Security & Data
Billing & Payment
Compliance
What is Cova USA?
Cova USA is a cloud‑based platform that offers CRM, automation, communication, and business management tools—all in one place. Tired of juggling multiple plugins, logins, and websites just to keep your business running? Cova USA has you covered. We also provide custom services and solutions, like tailored websites and automations.
Who can use the platform?
Users need to be at least 18 years old and agree to our Terms of Service along with all related policies.
Do I own the content I upload?
Yes. You retain ownership of your content. Cova USA receives a limited license to store and process it solely to operate the platform.
Can Cova USA suspend or terminate my account?
Yes. Accounts may be suspended or terminated for violations of the Terms of Service, non‑payment, or misuse of the platform.
What plans does Cova USA offer?
Cova USA provides multiple subscription tiers designed for different business needs. Each plan includes platform access, with features varying by tier.
You can review the current plan options on the Pricing page.
Do plans renew automatically?
Yes. All subscriptions renew automatically on their billing cycle (monthly or annually) using the payment method on file.
Can I switch plans?
You may upgrade or downgrade at any time. Pricing adjustments apply based on the timing and direction of the change.
Will pricing ever change?
Pricing may be updated periodically. Continued use of the platform after a pricing update indicates acceptance of the new rates.
How does Cova USA protect my data?
Cova USA uses multiple safeguards, including:
- Encryption of sensitive information
- Secure servers and firewalls
- Access controls for authorized personnel
- Monitoring for unauthorized activity
- Password‑protected accounts
Does Cova USA sell my data?
No. Cova USA does not sell, rent, or trade personal information.
Who can access my data?
Only authorized personnel and trusted service providers who support platform operations. All providers must follow strict confidentiality and security requirements.
What happens if there is a security incident?
Cova USA will notify affected users as required by applicable law.
Where is my data processed?
Data may be processed in the United States. If you access the platform from outside the U.S., you consent to U.S. data processing standards.
What kind of support is included?
A valid payment method must be kept on file for all subscriptions and usage‑based charges.
What are usage‑based fees?
Some services—such as telephony, SMS, email delivery, or other metered features—may incur additional usage charges. These fees are separate from subscription costs and are non‑refundable.
What happens if my payment fails?
You are responsible for maintaining an active payment method. Failed payments may result in account suspension or termination until the balance is resolved.
Do you need financial assistance?
Do I get billed even if I’m not using the platform?
Yes. Subscription fees apply regardless of usage.
Do you offer refunds?
Refunds are available only under specific conditions:
- New customers may request a refund within the first 30 days of their initial purchase.
- After 30 days, all payments are final.
- Usage‑based fees are never refundable.
How do I request a refund?
How do I cancel my subscription?
You may cancel at any time through your account or by contacting support. Cancellation stops future billing.
Does cancellation provide a refund?
No. Cancellation prevents future charges but does not refund previous payments.
What happens to my account after cancellation?
Your access remains active until the end of the current billing period. After that:
- Your account is closed
- Your data may be permanently deleted according to the Data Retention Policy
- Deleted data cannot be recovered
Where can I read the full policies?
You can view the complete policies by clicking on each corresponding link below:
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