These Terms of Service (“Terms,” “Agreement”) govern your access to and use of the Cova USA platform, software, websites, and related services (“Cova,” “Service,” “Platform”). By creating an account, accessing the Platform, or using any Cova services, you agree to be bound by these Terms.
If you do not agree, you may not use the Service.
1. Overview of the Service
Cova USA (“Cova,” “we,” “our,” “us”) provides a cloud‑based software platform designed to help businesses manage communication, automation, customer engagement, and operational workflows. Features may include CRM tools, messaging capabilities, email delivery, scheduling, website and funnel builders, reporting, and other business‑enablement functions.
Cova is provided as a Software‑as‑a‑Service (SaaS) and is offered as‑is. While we strive for reliability, we do not guarantee uninterrupted access, error‑free performance, or preservation of user data unless otherwise stated in our policies.
2. Changes to These Terms
We may update or modify these Terms at any time. Changes become effective upon posting to our website. Continued use of the Platform constitutes acceptance of the updated Terms.
3. Account Registration & Responsibilities
3.1 Eligibility
You must be at least 18 years old to create an account or use the Platform.
3.2 Accurate Information
You agree to provide accurate, current, and complete information during registration and to keep your account details updated.
3.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you suspect unauthorized access, notify us immediately at support@covausa.com.
3.4 Equipment & Connectivity
You are responsible for obtaining and maintaining the devices, internet connection, and software required to access the Platform.
4. Acceptable Use Policy
You agree not to use Cova to:
- violate any applicable laws or regulations
- infringe on the rights of others
- upload or transmit harmful, abusive, defamatory, obscene, or unlawful content
- distribute spam, unsolicited messages, or deceptive communications
- interfere with Platform performance or security
- attempt to access accounts or systems without authorization
- upload viruses, malware, or harmful code
- impersonate any person or entity
We reserve the right to remove content, suspend accounts, or terminate access for violations of this policy.
5. User‑Generated Content
5.1 Ownership
You retain ownership of content you upload to the Platform.
5.2 License to Cova
By submitting content, you grant Cova a non‑exclusive, worldwide, royalty‑free license to store, process, transmit, display, and use the content solely for the purpose of operating the Platform.
5.3 Responsibility
You are solely responsible for the legality, accuracy, and appropriateness of your content.
6. Intellectual Property
All Cova software, branding, interfaces, designs, documentation, and proprietary technology are owned by Cova USA or its licensors. You may not:
- copy, modify, or distribute Platform materials
- reverse engineer or attempt to extract source code
- use Cova trademarks without written permission
7. Communication & Usage‑Based Fees
Certain features—such as SMS, email delivery, and telephony—may incur usage‑based fees. These charges are billed separately from subscription fees and are non‑refundable.
Rates may vary based on carrier, region, or service provider. You are responsible for all usage charges incurred under your account.
8. Billing, Payments & Renewals
8.1 Payment Method
You must maintain a valid payment method on file. By subscribing, you authorize Cova to charge all applicable fees automatically.
8.2 Subscription Terms
- Monthly plans renew every month on the original purchase date.
- Annual plans renew once per year.
8.3 Plan Changes
Upgrades or downgrades take effect immediately, and billing adjustments may apply.
8.4 Pricing Updates
We may modify pricing with prior notice. Continued use of the Platform after pricing changes constitutes acceptance.
8.5 Outstanding Balances
You are responsible for all charges incurred, whether or not the Platform is actively used.
9. Refunds & Cancellations
Refunds and cancellations are governed by the Cova Refund Policy and Cova Cancellation Policy, which are incorporated into these Terms by reference.
In summary:
- New customers may request a refund within the first 30 days.
- After 30 days, all payments are non‑refundable.
- Cancellation stops future billing but does not refund past charges.
- Usage‑based fees are always non‑refundable.
Full details are available at https://covausa.com.
10. Data Retention & Account Termination
Upon account termination:
- access to the Platform ends at the close of the billing cycle
- data may be permanently deleted in accordance with our Data Retention Policy
- deleted data cannot be restored
We may suspend or terminate accounts for violations of these Terms or for non‑payment.
11. Third‑Party Services
Some features may integrate with third‑party tools or carriers. Cova is not responsible for:
- third‑party outages
- data loss caused by external providers
- changes in third‑party pricing or policies
Your use of third‑party services is subject to their respective terms.
12. Disclaimer of Warranties
Cova is provided “as‑is” and “as available.” We disclaim all warranties, express or implied, including:
- merchantability
- fitness for a particular purpose
- non‑infringement
- uninterrupted or error‑free operation
You use the Platform at your own risk.
13. Limitation of Liability
To the fullest extent permitted by law:
- Cova is not liable for indirect, incidental, consequential, or punitive damages
- Cova’s total liability for any claim shall not exceed the amount paid by you in the preceding 12 months
Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the maximum extent permitted.
14. Indemnification
You agree to indemnify and hold harmless Cova USA, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:
- your use of the Platform
- your content
- your violation of these Terms
- your violation of any law or third‑party rights
15. Governing Law & Dispute Resolution
This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict‑of‑law principles.
You agree to the exclusive jurisdiction of state and federal courts located in Massachusetts for any disputes arising from these Terms.
16. Entire Agreement
These Terms, the Privacy Policy, along with all referenced policies, constitute the entire agreement between you and Cova USA regarding use of the Platform.
17. Contact Information
For questions about these Terms:
Cova USA LLC
Email: support@covausa.com
Website: https://covausa.com