Our Team We’re Cova USA

A Team That
Cares, Builds, and Grows

Our team is more than just roles – we’re thinkers, doers, and dreamers working together to shape better support experiences.

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Jessica Felicio

Brand & Visual Designer
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Jimmy Fermin

Lead UX Researcher
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Frank Flores

Chief Operating Officer
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Aiony Haust

DevOps Specialist
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Brooke Cagle

Talent & Hiring Lead
Teamwork Together, we go further.

Go Beyond the Bios

Our team is more than just roles – we’re thinkers, doers, and dreamers working together to shape better support experiences.

“Excellence isn’t just our standard — it’s how we show up for one another.”
Tyson Mcguffin Chief Operating Officer
“We don’t just build products — we build each other.”
James Miller Customer Success Director
“Strong teams don’t happen by accident — we build them with intention every day.”
Elizabeth Operations Manager
“Our greatest innovation isn’t a product — it’s the people who make it possible.”
Thanh Phan HR Director
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One Mission
Many Time Zones

Take a peek behind the scenes. This is how we laugh, learn, lead — and occasionally debate over which snack wins the pantry war.

Be part of our journey.

    Culture Together, we go further.

    Work. Play. Repeat.

    From team hikes to virtual game nights, we keep the vibe alive—wherever we are. Because fun fuels creativity.

    Contact Us

    “Cova USA’s not just about what we build — it’s about how we celebrate building it together.”

    — Sofia, Frontend Developer

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    Participation in Team Activities
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    Inside Jokes & Team Moments
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    Careers Grow with Cova USA.

    We’re hiring the best.

    Be part of a team where passion drives purpose. We’re creating products that make a difference, and we’re looking for brilliant minds to help bring them to life.

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    Massachusetts, USA
    clock Full-time
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    Customer Experience Specialist

    Design delightful user experiences that are as functional as they are beautiful. Collaborate with product teams to bring ideas to life.
    Salary $92K/year
    Apply Now
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    Remote / Work From Home
    clock Full-time
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    B2B Consultant

    Design delightful user experiences that are as functional as they are beautiful. Collaborate with product teams to bring ideas to life.
    Salary $92K/year
    Apply Now
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    Massachusetts, USA
    clock Part time
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    WordPress Developer

    Help us build fast, flexible, and customizable websites that power global businesses. Theme & plugin experience is a big plus.
    Salary $100K/year
    Apply Now
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    Massachusetts, USA
    clock Full time
    slot 2 slots available

    Business Marketer

    Lead marketing campaigns from ideation to execution. We're looking for storytellers who understand data and deliver growth.
    Salary $95K/year
    Apply Now
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    “We’re not just hiring talent — we’re looking for people who resonate with Cova USA's spirit and mission. Here, you’re not just starting a job, you’re starting a journey with inspiring people.”
    Emily Carter Hiring Manager
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