Welcome to Cova USA! Our aim is to offer exceptional service and a seamless experience for our users. Below is our comprehensive cancellation policy that outlines the procedures and conditions related to cancelling your Cova USA subscription.
Cancellation within Initial 30 Days of Purchasing Cova USA
Customers have the option to cancel their Cova USA subscription within the initial 30 days of signing up. To initiate cancellation and be eligible for a full refund, please email us at billing@covausa.com. Our team will process your request promptly, and the full subscription amount will be refunded to your original payment method.
Cancellation after Initial 30 Days of Purchasing Cova USA
All payments made after the initial 30 days are considered nonrefundable. We do not provide credits or refunds for partially used subscriptions. However, upon cancellation, access to Cova USA will continue through the end of the current billing cycle to ensure you have ample time to wrap up any ongoing projects or activities within the platform.
We do not offer prorated refunds for unused days if you cancel after the initial 30 days. Our policy grants a full refund only if cancellation occurs within the first 30 days of subscription.
Notice Period and Monthly Payments
Month‑to‑month subscribers have the flexibility to cancel their subscription at any time after the initial 30 days. Your monthly payment is charged on the same day each month, aligned with the start date of your subscription.
If you decide to cancel, we request written notice of cancellation at least 30 days before your desired cancellation date. The last month’s payment will be charged if the notice is provided within 29 days before the cancellation date. This ensures that your account remains active during this period, allowing continued access to Cova USA services until the notice period ends.
Cancellation under a 12‑Month Agreement
In the event of a cancellation under a 12‑month agreement, the Customer shall initiate the cancellation process by sending an email notification to billing@covausa.com.
Upon receipt of the cancellation notification, the Customer shall be required to complete and sign an Early Termination Request Form, which will outline the early termination fees. These fees are equivalent to two months’ worth of service charges and are imposed to cover administrative expenses and to facilitate a seamless transition for both parties.
The early termination fee is calculated by taking the Customer’s monthly subscription fee and multiplying it by two.
To effectuate early termination, the Customer must sign and submit the Early Termination Request Form to Cova USA. The Customer is obligated to provide written notice of cancellation at least 30 days in advance of the desired cancellation date.
If the cancellation notice is received within 29 days prior to cancellation but before the 12‑month term ends, the early termination fee, the subsequent month, and any outstanding payments will be due. All funds paid up until the cancellation date, including the fee, will be forfeited.
The cancellation request is deemed valid once the early termination fee has been paid in full. Following acceptance of the cancellation request, the Customer will retain access to the platform until the end of the current billing cycle.
All communication related to cancellations shall be directed to billing@covausa.com.
Data Retention and Account Reactivation
Upon cancellation, users have a 3‑day window to reactivate their account without losing any data. After 3 days, all data associated with the account will be permanently deleted from our system.
It is the subscriber’s responsibility to transfer or remove all media assets, customer lists, configured features (templates, workflows, etc.), funnels, websites, and phone numbers before the cancellation date. Once deleted, data cannot be retrieved.
We recommend saving your important data or using the account parking option to retain access to your data.
Refunds, Unused Features, Credits, and Non‑Refundable Fees
When you cancel your subscription, please note that certain elements are non‑refundable:
- Unused features included in your plan
- Remaining credits
- Telephony usage fees
- SMS and email usage fees
Refunds, if applicable, apply only to the monthly subscription fee.
Account Parking Option
Subscribers may park their account at a fee of $99/month to preserve all data. This option is available for up to 6 months.
During this period:
- Access is temporarily removed
- No changes or data access is permitted
- Reactivation is required to resume full functionality
Data will not be deleted as long as the parking fee is paid.
After 6 months, all functions and billing automatically resume at the original subscription fee.
To reactivate early, email billing@covausa.com. Reactivation occurs within 3 business days.
Downgrading Subscription
Instead of canceling, subscribers may downgrade to a lower plan. This allows continued access to Cova USA at a reduced level of service.
To proceed with a downgrade, contact billing@covausa.com.
Cancellation Notification and Confirmation
When initiating a cancellation request by emailing billing@covausa.com, our team will acknowledge receipt within 1–2 business days.
Refunds for cancellations within the initial 30 days are typically processed within 7–14 business days.
Upon successful cancellation, you will receive a confirmation email with the cancellation date.
Termination by the Company
Cova USA reserves the right to terminate a user’s subscription or access to the service in cases of violation of our terms of service or misuse of the platform. Users will be notified in such cases, and termination will follow our terms of service.
Policy Update Provision
We reserve the right to update this Policy at any time. The updated policy will be posted on this page with a revised “last updated” date. Users will be notified of significant changes via email or a prominent notice on our website.