Our terms, in plain sight.

Cova USA designs, builds, launches, hosts, and maintains websites for businesses, and offers optional tools alongside them for managing customers, communication, email, scheduling, reporting, and marketing. The features available to you depend on your plan.

The Services are provided as is. While we work to keep them reliable, we do not guarantee uninterrupted access, error-free performance, or the preservation of your data, except as stated in our policies.

We may update or modify these Terms at any time. Changes take effect when they are posted on our website. Continuing to use the Services after a change means you accept the updated Terms.

Eligibility

You must be at least 18 years old to create an account or use the Services.

Accurate information

You agree to give accurate, current, and complete information when you sign up, and to keep your account details up to date.

Account security

You are responsible for keeping your login details confidential and for all activity under your account. If you suspect unauthorized access, tell us immediately at support@covausa.com.

Equipment and connectivity

You are responsible for the devices, internet connection, and software you need to access the Services.

You agree not to use the Services to:

• violate any applicable law or regulation
• infringe the rights of others
• upload or send harmful, abusive, defamatory, obscene, or unlawful content
• send spam, unsolicited messages, or deceptive communications
• interfere with the performance or security of the Services
• access accounts or systems without authorization
• upload viruses, malware, or other harmful code
• impersonate any person or entity

We may remove content, suspend accounts, or end access for violations of this section.

Ownership

You keep ownership of the content you upload or give us.

License to Cova USA

By submitting content, you grant Cova USA a non-exclusive, worldwide, royalty-free license to store, process, transmit, display, and use it solely to provide the Services to you.

Responsibility

You are solely responsible for the legality, accuracy, and appropriateness of your content.

Our branding, designs, interfaces, documentation, and technology are owned by Cova USA or its licensors. You may not:

• copy, modify, or distribute our materials
• reverse engineer our technology or attempt to extract its source code
• use Cova USA trademarks without our written permission

Some features, such as text messaging, email delivery, and telephony, may carry usage-based fees. These are billed separately from your subscription and are non-refundable. Rates may vary by carrier, region, or provider, and you are responsible for all usage charges under your account.

Where usage is paid for from prepaid credits or an account wallet balance, any credits or balance left unused when your subscription ends are forfeited and are not refunded.

Payment method

You must keep a valid payment method on file. By subscribing, you authorize Cova USA to charge all applicable fees to it automatically.

Renewals

• Monthly plans renew every month on the date you first subscribed. If you subscribe on March 14, you are charged on the 14th of each month.
• Annual plans renew once a year on the date you first subscribed.

Plans renew automatically until you cancel. You can cancel at any time, which turns off auto-renew, as described in our Cancellation Policy.

Plan changes

Upgrades and downgrades take effect immediately, and your billing is adjusted to match.

Pricing updates

We may change our pricing with prior notice. Continuing to use the Services after a pricing change means you accept it.

Outstanding balances

You are responsible for all charges incurred under your account, whether or not you actively use the Services.

Refunds and cancellations are governed by our Refund Policy and Cancellation Policy, which are part of these Terms. In summary:

• Subscription payments are non-refundable, including your first payment.
• You can cancel at any time. Cancelling turns off auto-renew: you are not charged again, and you keep access until the end of the term you have paid for.
• Usage-based fees are never refundable, and unused credits or wallet balances are forfeited on cancellation.
• Charges made in error, such as a duplicate charge, are refunded.

When your subscription ends:

• your access ends at the close of the period you have paid for
• you have 3 days to reactivate before your data, including your website, is permanently deleted, as set out in the data retention section of our Cancellation Policy
• deleted data cannot be restored

We may suspend or terminate accounts for violations of these Terms or for non-payment.

Some features work with third-party tools, carriers, or providers. Cova USA is not responsible for:

• outages of third-party services
• data loss caused by external providers
• changes to third-party pricing or policies

Your use of third-party services is subject to their own terms.

The Services are provided as is and as available. We disclaim all warranties, express or implied, including:

• merchantability
• fitness for a particular purpose
• non-infringement
• uninterrupted or error-free operation

You use the Services at your own risk.

To the fullest extent permitted by law:

• Cova USA is not liable for indirect, incidental, consequential, or punitive damages
• Cova USA's total liability for any claim will not exceed the amount you paid us in the 12 months before the claim

Some jurisdictions do not allow certain limitations. Where they apply, these limitations apply to the fullest extent permitted.

You agree to indemnify and hold harmless Cova USA, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:

• your use of the Services
• your content
• your violation of these Terms
• your violation of any law or the rights of a third party

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

You agree to the exclusive jurisdiction of the state and federal courts located in Massachusetts for any dispute arising from these Terms.

These Terms, our Privacy Policy, and the policies they refer to are the entire agreement between you and Cova USA about your use of the Services.

For questions about these Terms, email support@covausa.com.

Cova USA LLC, covausa.com