Cancelling, in plain terms.

Email billing@covausa.com from the email address on your Cova USA account and tell us you would like to cancel. There is no notice period and no cancellation fee.

We confirm we have received your request within 1 to 2 business days, and once it is processed we email you a confirmation with the date your subscription ends.

Cancelling turns off auto-renew. Payments already made are not refunded, and we do not give prorated refunds for unused time.

• On a monthly plan, you are not charged for the next month, and you keep access until the end of the month you have paid for.
• On an annual plan, you are not charged for another year, and you keep access until the end of the year you have paid for, whether or not you use it.

When you cancel, these are not refunded:

• payments already made, including the rest of a month or year you have paid for
• unused features included in your plan
• remaining credits and account wallet balances, which are forfeited on cancellation
• telephony usage fees
• text messaging and email usage fees

The one exception is a charge made in error, which is refunded as set out in our Refund Policy.

When your access ends, you have 3 days to reactivate your account without losing anything. After those 3 days, all data associated with your account is permanently deleted.

That includes your website and its pages, media, customer lists, templates, automations, and phone numbers. Before your access ends, it is your responsibility to download or transfer anything you want to keep. Deleted data cannot be recovered.

Your domain name is registered in your name, so it is not deleted with your account and stays yours.

If you would rather keep everything, you can park your account instead. See the next section.

You can park your account for $99 a month to keep all of your data, for up to 6 months. While your account is parked:

• your access is paused
• no changes can be made and your data cannot be accessed
• your data is not deleted, for as long as the parking fee is paid

After 6 months, your subscription and its billing resume automatically at your original subscription fee. To reactivate sooner, email billing@covausa.com, and your account will be active again within 3 business days.

If you would rather keep going at a lower level of service, you can downgrade to a smaller plan instead of cancelling. Email billing@covausa.com to arrange it.

We may terminate a subscription or access to the Services for a violation of our Terms of Service or misuse of the Services. We will notify you if we do, and the termination will follow our Terms of Service.

We may update this policy at any time. The updated policy will be posted on this page with a new date at the top, and we will tell you about significant changes by email or with a clear notice on our website.

All communication about cancelling goes to billing@covausa.com.

Cova USA LLC, covausa.com