1. Introduction
Cova USA LLC, a Massachusetts limited liability company (“Cova USA,” “Cova,” “we,” “our,” or “us”), is committed to protecting the privacy and security of individuals who interact with our website, platform, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, and safeguard information when you access or use our Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Services.
We may update this Privacy Policy periodically. When changes occur, we will revise the “Effective Date” above and may provide additional notice as appropriate.
2. Information We Collect
We collect information to operate our Services effectively, maintain security, and provide a high‑quality user experience. The information we collect falls into two categories: Personal Information and Technical/Usage Information.
2.1 Personal Information
Personal Information refers to data that identifies or can reasonably identify an individual. You may provide Personal Information when you:
- Create or manage an account
- Upload business or client data
- Submit forms or support requests
- Communicate with us
- Purchase products or services
Personal Information may include:
- Name
- Email address
- Phone number
- Mailing address
- Business information
- Account credentials
- Payment‑related information (processed securely through authorized payment processors)
2.2 Technical & Usage Information
We automatically collect certain information when you use the Services, including:
- IP address
- Browser type
- Device identifiers
- Pages viewed
- Access times
- Referring URLs
- General usage patterns
This information helps us maintain system integrity, improve performance, and enhance user experience.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Authenticate users and secure accounts
- Process transactions and deliver purchased services
- Improve functionality, performance, and user experience
- Communicate administrative updates and service‑related notices
- Respond to inquiries and provide customer support
- Detect, prevent, and address security or technical issues
- Enforce our Terms of Service and protect our legal rights
We may use aggregated or de‑identified information for analytics, research, and operational improvements. This information does not identify individuals.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain session integrity
- Store user preferences
- Analyze usage patterns
- Enhance the functionality of the Services
You may disable cookies through your browser settings; however, certain features of the Services may not function properly without them.
5. Information Sharing
Cova USA does not sell, rent, or trade Personal Information.
We may share information only in the following circumstances:
5.1 Service Operations
We may share information with trusted service providers who support our operations (e.g., secure hosting, payment processing, customer support). These providers are contractually obligated to protect your information and use it solely for authorized purposes.
5.2 Legal Compliance
We may disclose information when required to:
- Comply with applicable laws
- Respond to lawful requests, subpoenas, or court orders
- Protect the rights, safety, or property of Cova USA, our users, or the public
5.3 Business Continuity
If Cova USA undergoes a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.
6. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access your Personal Information
- Update or correct your information
- Request deletion of certain data
- Opt out of marketing communications
- Adjust cookie preferences
Some information may be retained for legal, security, or operational reasons.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect Personal Information, including:
- Encryption of sensitive data
- Secure servers and firewalls
- Access controls for authorized personnel
- Monitoring for unauthorized access
- Password‑protected accounts
Despite these measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and securing your devices.
If a data incident occurs, we will notify affected individuals as required by applicable law.
8. Eligibility
The Services are intended for individuals 18 years of age or older. We do not knowingly collect Personal Information from minors.
9. International Data Considerations
If you access the Services from outside the United States, you understand that your information may be processed in the United States, where data protection laws may differ from those in your jurisdiction.
When acting as a data processor on behalf of clients, Cova USA processes data solely according to documented instructions and applicable agreements.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:
Cova USA LLC
Attn: Privacy Compliance Officer
Email: support@covausa.com