Billing, made clear.

Subscription payments are non-refundable, including your first payment. We do not issue refunds, credits, or partial refunds for unused time, unused features, or the rest of a month or year you have already paid for.

That covers:

• monthly and annual subscription payments and renewals
• add-ons, optional upgrades, and plan changes
• text messaging, email, telephony, and other communication usage
• unused credits, account wallet balances, and unused features

The one exception is a charge made in error, set out below.

You can cancel at any time. Cancelling turns off auto-renew, so you are not charged again, and you keep access until the end of the term you have paid for, whether or not you use it. See the Cancellation Policy.

If we charge you by mistake, for example twice for the same billing period, we refund the mistaken charge. Email billing@covausa.com from the email address on your Cova USA account as soon as you notice it.

Approved refunds go back to your original payment method within 7 to 14 business days, and we email you once the refund has been issued.

Some features, such as text messaging, email sending, and telephony, carry usage-based fees. These are non-refundable, whatever the status of your subscription or how much your account is used.

Prepaid credits and account wallet balances left unused when your subscription ends are forfeited on cancellation and are not refunded.

Payment method

You must keep at least one valid payment method on file. By subscribing, you authorize us to charge all applicable fees to it until every outstanding balance is paid.

Billing cycles

• Monthly plans renew every month on the date you first subscribed. If you subscribe on March 14, you are charged on the 14th of each month.
• Annual plans renew once a year on the date you first subscribed.

Each charge is made at the start of the billing period it covers, and charges continue automatically until you cancel, which turns off auto‑renew.

Plan changes

You can upgrade or downgrade at any time. Changes take effect immediately, and your charges are adjusted to match.

Pricing changes

We may update our pricing or billing terms from time to time and will tell you by email before they apply. Continuing to use the Services after a pricing change means you accept it.

Responsibility for charges

You are responsible for all subscription fees, usage fees, and outstanding balances, whether or not you actively use the Services.

For billing questions or help with your account, email billing@covausa.com.

Cova USA LLC, covausa.com