Question 1

What is Cova USA?

Accepted Answer

Cova USA builds professional websites for business owners, then launches and maintains them for you. When you are ready, an optional CRM keeps your customers and conversations in one place. We also build custom solutions, like tailored automations.

Question 2

Who can use Cova USA?

Accepted Answer

Users need to be at least 18 years old and agree to our Terms of Service along with all related policies.

Question 3

How long does it take to get my website live?

Accepted Answer

Most sites are ready for your review within a few weeks of our first conversation. You see the whole thing before anything goes public, and nothing launches until you are happy with it.

Question 4

What do you need from me to get started?

Accepted Answer

A short conversation about your business, your customers and what you want the site to do. Logos, photos and anything you already have are welcome, but none of it is required to begin.

Question 5

Can you move my existing website over?

Accepted Answer

Yes. We rebuild what is worth keeping, carry your content across, and make sure the pages people already find you by keep working after the switch. Happy with the site you have? Keep it. Our CRM works on its own, alongside your current website.

Question 6

Do I keep my domain name?

Accepted Answer

Yes. Your domain is yours, and it stays in your name whether you are with us or not.

Question 7

Do I own the content I upload?

Accepted Answer

Yes. You retain ownership of your content. Cova USA receives a limited license to store and process it solely to provide our services.

Question 8

Can I make changes to my site myself?

Accepted Answer

You can, but you do not have to. Most owners just send us what they would like changed, and it is usually live within 72 hours.

Question 9

Will my site work on phones?

Accepted Answer

Every page is built for phones first, because that is where most of your customers will see it. It is checked on real devices before it launches.

Question 10

Do you write the words on my site?

Accepted Answer

Yes. We write the copy with you, in your voice, so the site sounds like your business rather than a template.

Question 11

Do I have to use the CRM?

Accepted Answer

No. It is optional, and you can switch it on whenever you are ready. Nothing on your site has to be rebuilt to turn it on.

Question 12

What plans does Cova USA offer?

Accepted Answer

Cova USA offers several plans designed for different business needs, with features varying by plan. Answer a few quick questions on the pricing page to see the plan that fits your business.

Question 13

Is there anything to pay up front?

Accepted Answer

Not right now. A new website normally has two costs: a one‑time payment to build it, and a monthly plan that covers hosting, upkeep and changes. With our Halloween offer, the one‑time payment goes away. The cost of your site is built into your monthly plan instead, so you lease your website for one monthly price, and billing starts once it is finished. Your domain and your content stay yours. The offer is for new websites started by October 31, and the 60-second quiz shows your monthly price. If a build turns out to be more than your quoted plan can cover, we may decline the free build, and you pay nothing.

Question 14

Do plans renew automatically?

Accepted Answer

Yes. Plans renew automatically on the date you first subscribed, every month or every year, using the payment method on file.

Question 15

Can I switch plans?

Accepted Answer

You may upgrade or downgrade at any time. Pricing adjustments apply based on the timing and direction of the change.

Question 16

Will pricing ever change?

Accepted Answer

Pricing may be updated periodically. Continuing to use our services after a pricing update indicates acceptance of the new rates.

Question 17

Do updates cost extra?

Accepted Answer

No. New features and improvements roll out to every site we look after at no extra cost, with nothing for you to install.

Question 18

Do I need a payment method on file?

Accepted Answer

Yes. A valid payment method must be kept on file for all subscriptions and usage-based charges.

Question 19

What are usage-based fees?

Accepted Answer

Some services, such as telephony, SMS, email delivery or other metered features, may incur additional usage charges. These fees are separate from subscription costs and are non-refundable.

Question 20

What happens if my payment fails?

Accepted Answer

You are responsible for maintaining an active payment method. Failed payments may result in account suspension or termination until the balance is resolved. Need financial assistance? Reach out to billing@covausa.com.

Question 21

Do I get billed even if I am not using my account?

Accepted Answer

Yes. Subscription fees apply regardless of usage.

Question 22

Do you offer refunds?

Accepted Answer

Plans are non-refundable, the same way most subscription services work. When you cancel, auto-renew turns off, so you are not charged again, and you keep access until the end of the term you have paid for. Usage-based fees are never refundable, and unused credits or wallet balances are forfeited on cancellation. If we ever charge you by mistake, we refund it. The details are in our Refund Policy.

Question 23

How do I cancel my subscription?

Accepted Answer

You can cancel at any time by emailing billing@covausa.com. There is no notice period and no cancellation fee. Cancelling turns off auto-renew, and you keep access until the end of the term you have paid for. See our Cancellation Policy.

Question 24

Does cancellation provide a refund?

Accepted Answer

Cancelling turns off auto-renew, so you are not charged again. Payments already made are not refunded, and you keep access until the end of the term you have paid for.

Question 25

What happens to my account after cancellation?

Accepted Answer

Your access remains active until the end of the term you have paid for. After that: You have 3 days to reactivate without losing anything. After 3 days, your data, including your website, is permanently deleted and cannot be recovered. Unused credits and account wallet balances are forfeited. Your domain stays yours, because it is registered in your name. To keep everything instead, you can park your account for $99 a month, for up to 6 months.

Question 26

Can Cova USA suspend or terminate my account?

Accepted Answer

Yes. Accounts may be suspended or terminated for violations of the Terms of Service, non-payment, or misuse of our services.

Question 27

How does Cova USA protect my data?

Accepted Answer

Cova USA uses multiple safeguards, including: Encryption of sensitive information Secure servers and firewalls Access controls for authorized personnel Monitoring for unauthorized activity Password-protected accounts

Question 28

Does Cova USA sell my data?

Accepted Answer

No. Cova USA does not sell, rent, or trade personal information.

Question 29

Who can access my data?

Accepted Answer

Only authorized personnel and trusted service providers who support our operations. All providers must follow strict confidentiality and security requirements.

Question 30

What happens if there is a security incident?

Accepted Answer

Cova USA will notify affected users as required by applicable law.

Question 31

Where is my data processed?

Accepted Answer

Data may be processed in the United States. If you use Cova USA from outside the U.S., you consent to U.S. data processing standards.

Question 32

What kind of support is included?

Accepted Answer

Help by email or phone, whenever you need it. We reply within 24 hours, and usually much sooner.

Question 33

What happens if something breaks?

Accepted Answer

Reach out to our support team and we will troubleshoot it with you to find a solution.

Question 34

Where can I read the full policies?

Accepted Answer

Each one is here on the site: Terms of Service Refund Policy Cancellation Policy, including how long we keep your data Privacy Policy Privacy Choices

Good questions. Straight answers.

Getting started

Your website

Plans and pricing

Billing and cancellation

Security and data

Support and policies

Still have a question? Ask a real person.